Terms and conditions
Lyla Roses provides its services subject to the following terms, conditions, and provisions (the "Terms and Conditions"). By accessing, viewing, or using this Site, you indicate that you understand these Terms and Conditions and accept them as the legal equivalent of a signed, written contract, binding you to these Terms and Conditions. Lyla Roses reserves the right to change these Terms and Conditions at any time, effective immediately upon posting on our Site.
The Lyla Roses Guarantee
At Lyla Roses, we are committed to exceptional service and products. If, for any reason, you are not completely satisfied with your gift or its delivery, please do not hesitate to contact us at hello@lylaroses.com . We use only the freshest flowers available for our hand-made bouquets to ensure that you can send flowers with confidence.
Refund Policy
Products can be refunded if the flower condition is damaged. the goods are returned in complete condition along with packaging, the goods will be picked up by the driver. No refunds will be made for any order should the recipient or sender not directly notify us upon receiving the flower delivery.
Order Changes and Cancellations
We do not allow orders to be edited or canceled after 14 hours of the order acceptance.
Problems With an Order
At Lyla Roses, we make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please send us an email at Hello@lylaroses.com
Delivery Charge
We provide free delivery in Canggu, Seminyak, and Berawa areas, and $8.00 delivery fee are applied to all flower orders delivered on the same day as the order. There will be a fee for the redelivery of the products.
Delivery Policy
It is the customer’s responsibility to provide us with the accurate address on which the delivery is to be made. In case of any inappropriateness in the address, we cannot be held liable and hence will not be accountable for any kind of replacement or refund request. In case the delivery does not reach you at all because of no fault of yours, we will provide replacement or compensation. You are not liable to claim anything else than the amount spent by you.
Regretfully, we are unable to guarantee time of delivery. To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. Our service providers do not telephone prior to delivering packages, and we cannot guarantee the time of delivery.
Lyla Roses is not responsible for:
Products delivered to incorrect addresses supplied by the sender.
Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.
Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
Product quality problems caused by improper handling by the recipient.
Substitution Policy
It may be possible that the products (flower and vase) that are displayed on the website may not be present actually due to non-availability of some seasonal flowers or some local restrictions. However, we guarantee the number of flowers to be equal to what is stated on the site. We also guarantee that the quality of the replaced flowers/vase will be same or superior to what is displayed on the website.
Accounts
Unless we allow “guest purchases, you will need to establish an account with us to use certain features of the Sites (e.g., to order products and services from the Sites). During the account registration process you will be asked to select a unique password. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under the password. By logging into the Sites, you represent and warrant that: I- You are the customer who registered for the services;
II- That you are using the services only for permitted purposes;
III- You will not select or utilize a user name of another person with intent to impersonate that person;
IV- You will not select or utilize a user name in which another person has rights, if you do not have that person’s authorization to use such name;
V- You will not select or utilize a user name that Lyla Roses in its sole discretion deems offensive;
VI- You are not a competitor of Lyla Roses, or agent thereof. You will immediately notify us of any unauthorized use of the password or account or any other breach of security. You agree to exit from your account at the end of each session. Please notify us at Hello@lylaroses.com of any potential unauthorized use(s) of your account, or breach of security.
Ordering Products and Services
You must be 18 years or older, and have a valid credit card, with full authority to use it, to submit an order for products or services through any of our Sites.
Prices; Colors; Availability
All prices listed on the Sites are subject to change. In the event a product (including, but not limited to, flowers, plants, floral arrangements, fruits, sweets, and other gift products) is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right, prior to the acceptance of your order pursuant to our Order Acceptance Policy described below, to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. Please note that the colors of items and products may depend on your monitor and may not be correctly displayed. The availability of products and other items on our site may change at any time, without notice.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order. Your order is not accepted until we send you shipping information for the order (or the accepted portion thereof). Notwithstanding the foregoing, you agree that, if we cancel all or a portion of your order or if we provide you less than the quantity you ordered, your sole and exclusive remedy is either (a) we will issue a credit to your credit card account in the amount charged for the canceled portion or the quantity not provided (if your credit card has already been charged for the order) or (b) we will not charge your credit card for the canceled portion of the order or the quantity not provided.
Limitation of Liability
You agree that, except as explicitly set forth herein, Lyla Roses, its directors, officers, employees, representatives, successors, licensors, and suppliers shall not be liable to you or any third party for any of the following types of damages related in any way to our relationship with you (including our products, services, or site content) or third-party materials or web sites: indirect, exemplary, special, incidental, punitive or consequential damages, or damages for loss of profits, revenue, data or use, incurred by you or any third party, whether in an action in contract or tort, related to our products or your access to, and use of, our sites or any other hyper-linked third party web site, even if we have been advised of, or are aware of, the possibility of such damages.
Notwithstanding anything to the contrary, our liability to you for any damages arising from or related in any way to our relationship with you (including our products, services, or site content), or third-party materials or websites (for any cause whatsoever and regardless of the form of the action), will at all times be limited to the amount paid to Lyla Roses for the applicable transaction giving rise to the liability, or, if there is no paid transaction related to the liability, the lesser of the amounts paid by you to Lyla Roses in the prior twelve (12) months and fifty dollars (\$50).
Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If any applicable authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest extent of applicable law.
Indemnity
By using any one of our web site, you agree to indemnify and hold Lyla Roses, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of such web site, including providing a link to another site or your violation of these Terms and Conditions.
Basis of Bargain
The warranty disclaimer and limitation of liability set forth above are fundamental elements of the basis of the agreement between Lyla Roses and you. Lyla Roses would not be able to provide the sites (including the products, services, and site content) on an economically acceptable basis without such limitations.
Severability
If any provision of the Terms and Conditions is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect and the invalid, void, or unenforceable provision shall be deemed modified so that it is valid and enforceable to the maximum extent permitted by the law.
How to Contact Us
If you have any comments or questions, please do not hesitate to contact us at: Hello@lylaroses.com
Trademarks
Lyla Roses are trademarks of Lyla Roses in Indonesia and other countries. Lyla Roses graphics, logos, and service names are trademarks of Lyla Roses. These trademarks may not be used in any manner that is likely to cause confusion among customers, or in any manner that disparages, or discredits, or dilutes the Lyla Roses name. All other trademarks not owned by Lyla Roses that appear on this site are the property of their respective owners.
Copyright
The graphic and textual content, arrangement, and assembly of this site are the property of Lyla Roses or its content suppliers and are protected by copyright laws. Users may use this site as a shopping resource, but any other use of the site, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this site, is strictly prohibited. In addition, the software used on this site is the property of Lyla Roses or its software suppliers and is protected under copyright laws.
Disclaimer
This site is provided by Lyla Roses on an "as is" basis. Lyla Roses makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products included on this site. To the full extent permissible by applicable law, Lyla Roses disclaims all warranties, express and implied, including but not limited to implied warranties or merchantability and fitness for a particular purpose. Lyla Roses will not be liable for any damages of any kind arising from the use of this site or the products purchased using the site, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
Entire Agreement
These Terms and Conditions, together with Lyla Roses return policy, security and privacy, substitution policy, and other rules and policies posted on the site, which are hereby incorporated as if set forth fully in these Terms and Conditions, constitute the entire agreement between you and Lyla Roses with respect to your use of and material available through the site, and they supersede all prior or contemporaneous communications and proposals between you and Lyla Roses with respect to this site. Any rights not expressly granted in these Terms and Conditions are reserved.
No joint venture, partnership, employment, or agency relationship exists between you and Lyla Roses as a result of these Terms and Conditions or your use of this site. The waiver by Lyla Roses of one breach or default under these Terms and Conditions shall not constitute the waiver of any subsequent or other breach or default.
Applicable Law
This site is created and controlled by Lyla Roses in Indonesia Accordingly, the laws of the State of Indonesia will govern these disclaimers, terms, and conditions, without giving effect to any principles or conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time.
These Terms and Conditions provide you with a personal, revocable, nonexclusive, non-transferable license to use this site conditioned on your continued compliance with these Terms and Conditions. You may use this site solely for your personal, noncommercial use, and you may download a single copy of the materials from this site only for personal, noncommercial home use, as long as you agree not to remove any copyright, trademark, or other proprietary notices from the materials downloaded.
Linking to any Lyla Roses web page is prohibited absent express written permission from Lyla Roses. Framing the Lyla Roses website with links, advertisements and/or other information not originating from the Lyla Roses website is expressly prohibited.
Feedback
We welcome all comments, feedback, information, or materials regarding our Sites (“Feedback), that you submit to us by email or otherwise through or in conjunction with any one of our Sites. Please note that Feedback shall be considered non-confidential and become the property of Lyla Roses. By submitting Feedback to us, you hereby assign, and agree to assign, to us all right, titles,s and interests in copyrights and other intellectual property rights on a worldwide basis to the Feedback, at no charge. We shall be free to use Feedback on an unrestricted basis.